Refund Policy

Effective date: 7 July 2026 Last updated: 7 July 2026

This Refund Policy applies to subscription payments made to ROCloud ("ROCloud", "we", "us", "our") for access to the ROCloud platform at https://rocloud.in (the "Service"). It should be read together with our Terms & Conditions and Cancellation Policy.

1. Nature of the Service

ROCloud is a subscription-based digital software service (SaaS). Access is delivered electronically and is available for the full billing period you pay for. Because the Service is a digital product provided on a subscription basis, fees are generally non-refundable, except as described below or as required by applicable law.

2. Free trial

We offer a free trial so you can evaluate the Service before paying. We encourage you to use the trial period to confirm the Service meets your needs. Once a paid subscription is purchased, the terms of this Policy apply.

3. When refunds are available

We will review refund requests in good faith. A refund is ordinarily available in these cases:

• Duplicate or accidental payment — you were charged more than once for the same period, or a clearly accidental/erroneous charge occurred.
• Failed activation — you paid but the corresponding paid access was not made available to you due to a fault on our side, and we are unable to resolve it within a reasonable time.
• Billing error — you were charged an incorrect amount due to our error.

In these cases we will refund the affected amount (or the excess), or, at your option, apply an equivalent credit to your account.

4. When refunds are not available

Except where required by law, we do not provide refunds for:

• a change of mind after purchase, or lack of use of the Service during a paid period;
• the unused portion of a billing period after you cancel or downgrade (see Section 6);
• suspension or termination of your account due to a breach of the Terms & Conditions;
• issues caused by factors outside our control (for example, your internet connectivity, device, or third-party services); or
• add-ons, discounts, or promotional/free months, which have no cash value.

5. How to request a refund

Email support@mail.rocloud.in from your registered email address within 7 days of the charge, with:

1. your account/business name and registered email;
2. the payment date and amount;
3. the transaction/reference ID (from your receipt or the payment gateway); and
4. a brief description of the reason.

We will acknowledge your request and respond, ordinarily within 3–5 business days.

6. Cancellations and downgrades

Cancelling your subscription stops future renewals but does not automatically trigger a refund for the current paid period; your access continues until the end of the period you have paid for. Downgrading to a lower plan does not refund the price difference for the current period. See the Cancellation Policy for details.

7. How approved refunds are paid

Approved refunds are made in Indian Rupees (₹) to the original payment method through our payment gateway (Razorpay). Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer.

8. Contact

Questions about this Refund Policy:

ROCloud Email: support@mail.rocloud.in Phone: +91 88499 27914 Address: Kothariya, Wadhwan, Surendranagar, Gujarat, India – 363030