Cancellation Policy

Effective date: 7 July 2026 Last updated: 7 July 2026

This Cancellation Policy explains how you can cancel your subscription to the ROCloud platform at https://rocloud.in ("Service"), operated by ROCloud ("ROCloud", "we", "us", "our"). It should be read together with our Terms & Conditions and Refund Policy.

1. Cancelling your subscription

You may cancel your subscription at any time by either:

We will confirm your cancellation by email.

2. What happens when you cancel

2.1 Access continues until the end of your paid period. Cancelling stops your subscription from continuing into the next period. You keep access to your paid plan until the end of the billing period you have already paid for.

2.2 No automatic in-app renewal. ROCloud does not auto-renew subscriptions within the app, so cancelling primarily means you will not be prompted or charged to continue. After your paid period ends, your account moves to an unpaid state and paid features become unavailable.

2.3 No pro-rata refund. Cancellation does not, by itself, entitle you to a refund for the unused portion of the current period. Refunds are governed by the Refund Policy.

3. Downgrading instead of cancelling

If you only need fewer features, you can downgrade to a lower plan rather than cancel. A downgrade takes effect from your next billing period; the price difference for the current period is not refunded.

4. Your data after cancellation

4.1 Before your access ends, please export any data you wish to keep (for example, customer, invoice, and payment records) using the export tools available in the Service.

4.2 After cancellation, we retain your Subscriber Data for a reasonable period so you can reactivate without loss, after which it may be deleted in line with our Privacy Policy and our data-retention practices. Some records may be retained longer where required by law (for example, tax and accounting records).

4.3 If you want your data deleted sooner, contact us at support@mail.rocloud.in and we will act on your request subject to legal-retention requirements.

5. Reactivating

You can reactivate a cancelled or lapsed account at any time (subject to data still being available) by signing in and renewing a plan in Settings → Subscription, or by contacting us.

6. Cancellation or suspension by us

We may suspend or cancel your account in accordance with the Terms & Conditions — for example, for non-payment or breach. Where practicable, we will give you notice and an opportunity to resolve the issue (such as by paying outstanding fees).

7. Contact

Questions about this Cancellation Policy:

ROCloud Email: support@mail.rocloud.in Phone: +91 88499 27914 Address: Kothariya, Wadhwan, Surendranagar, Gujarat, India – 363030