Shipping & Delivery Policy

Effective date: 7 July 2026 Last updated: 7 July 2026

This policy explains how the ROCloud platform at https://rocloud.in ("Service"), operated by ROCloud ("ROCloud", "we", "us", "our"), is delivered to you.

1. A digital service — no physical shipping

ROCloud is a cloud-based software service (SaaS). It is delivered electronically over the internet. We do not ship, courier, or deliver any physical goods, water, bottles, or hardware, and no shipping charges apply to your subscription.

2. How and when the Service is delivered

2.1 Account access. When you register, your ROCloud account is created and made available immediately (for the free trial) or as soon as your payment is confirmed (for paid plans). Online payments confirmed through our payment gateway are typically activated within a few minutes, and in any case ordinarily within 24 hours of successful payment.

2.2 Where you access it. You access the Service by signing in through a supported web browser at your ROCloud web address. No download or physical media is required.

2.3 Confirmation. On registration and on payment, we send a confirmation to your registered email address. If you do not receive access within 24 hours of a successful payment, contact us at support@mail.rocloud.in and we will resolve it promptly.

3. Delivery failures

If paid access is not delivered due to a fault on our side and we cannot resolve it within a reasonable time, you may be entitled to a refund of the affected amount under our Refund Policy. Delivery issues caused by factors outside our control (for example, your internet connection, device, browser, or an incorrect email address) are not our responsibility, though we will help you troubleshoot where we can.

4. Important: physical water/bottle delivery is not provided by ROCloud

ROCloud is software that helps water businesses manage their own deliveries. Any physical delivery of water, jars, or bottles is arranged and carried out by the subscribing business for its own customers. ROCloud is not a party to, and is not responsible for, those physical deliveries. If you are an end customer expecting a water delivery, please contact the water business you ordered from — not ROCloud.

5. Contact

Questions about delivery of the Service:

ROCloud Email: support@mail.rocloud.in Phone: +91 88499 27914 Address: Kothariya, Wadhwan, Surendranagar, Gujarat, India – 363030